1.1 Opuluxe.sg is a site operated by Rubin Services Pte. Ltd. (UEN No: 202017864W) (“the Company”).
 
1.2 Throughout the site, the terms “we”, “us” and “our” refer to the Company.
 
1.3 The Company is registered for Goods and Services Tax (“GST”) in Singapore. GST is the prevailing tax chargeable under the Goods and Services Tax Act 1993 of Singapore from time to time and is currently 9%. 
 
1.4 These Terms and Conditions apply to all users of the site, including without limitation users who are browsers and/or customers.

2.1 By placing an order through our site, mobile, email or messages, you warrant that:
 
2.1.1 You are legally capable of entering into binding contracts.

3.1 After placing an online order, you will receive an electronic mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order merely constitutes an offer to us to buy a Product. All telephone and online orders are subject to acceptance by us, and we will confirm such acceptance to you either through a telephone conversation or electronic mail.
 
3.2 Subject to actual stock availability, item orders may be replaced with alternatives. Any replacement will only be done upon a verbal or written confirmation provided by you. For items that cannot be replaced, you will be provided with the option to cancel your order. If payment has been made, the full amount paid will be refunded to you.
 
3.3 All orders placed online will be fulfilled within 2-4 business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays in Singapore.
 
3.4 You are obliged to make payment in full by the payment option you select when you check out your orders. For avoidance of doubt, delivery of Products to you will be subject to clause 4.3 below.

4.1 The price of the products will be as quoted on our site from time to time, except in cases of obvious and manifest error.

4.2 Due to the large number of products on our website, it is possible that despite our best efforts, products listed may be incorrectly priced. As part of our dispatch standard operating procedures, we will verify prices of the products before dispatching them. Thus, in situations with inconsistencies between the price of the Product and its listed price, our team will either (a) contact you for instructions before dispatching the product; or (b) cancel your order and notify you of such cancellation.

4.3 For avoidance of doubt, the Contract of sale and purchase of any product is conditional upon the verification of the price of the Product and its listed price. We are under no obligation to provide the product to you at a manifestly incorrect price even after confirmation has been provided.

5.1 We are not responsible if information such as product descriptions made available on this site is not accurate or complete. For product descriptions, we will describe the product to the best of our ability. For avoidance of doubt, we do not warrant error-free measurements and perfect descriptions.
 
5.2 Products may vary slightly from their online images due to lighting, device screen brightness and other uncontrollable variables. Further, product measurements may have a minor variance. The Company strives to provide photos with the most accurate representation of its real condition.
 
5.3 The Company has a strict non-exchangeable and non-refundable policy. Prospective buyers should take responsibility in obtaining any further information and clarification on the products from us prior to making the purchase. We will not entertain any request to exchange or refund the Product apart from issues pertaining to product authenticity.

6.1 All items sold are strictly non-exchangeable, non-returnable and non-refundable. Notwithstanding, this clause 6.1 is subject to clause 6.4 below.
 
6.2 All deposits paid are non-transferrable and non-refundable, unless there is an option to cancel provided to the Buyer pursuant to clause 4.2 above.
 
6.3 All buyers are to review the item(s) virtually through photos or physically before making any payments. All items sold are on an as is where is basis and the Company disclaims responsibility for any wear and tear occurring after sales.
 
6.4 The Company guarantees authenticity of all items sold on the website. There shall be full return and refund available for unique cases regarding the authenticity of an item which will be reviewed on a case-by-case basis that can be proven and deemed unauthentic by at least 2 professional authenticators and/or authorized respective brand dealer within fourteen (14) days upon receipt of goods.
 
6.5 For local orders where items are located in Singapore at the point of sale, the Company is required to provide the GST inclusive prices to the Buyer and shall issue tax invoice, receipt or credit note, where applicable, to the Buyer on request.

6.6 For international orders where items are located outside Singapore at the point of sale, the price of an item shall include any GST, import taxes, customs duties and fees levied by the Singapore authorities upon importation.

6.7 Opuluxe.sg ships internationally with the option to insure the package. The buyer is encouraged to choose the insured option. If the buyer so chooses to have a non-insured package, the buyer shall bear the risk for any accidents happening on the delivery. In such situations, the Company shall be entitled to claim from the buyer the full payment price of the Product in the event that the package does not reach the buyer or reaches the buyer in a damaged state.
 
6.8 Any international packages that are unsuccessfully delivered due to the buyer failing to pay customs taxes may be subjected to a return delivery to our Headquarters. In these events, the buyer shall bear all necessary and reasonable transportation charges and fees.
 
6.9 We reserve the right to refuse any order you place with us.

7.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
 
7.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
 
8.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
 
8.2.1 Strikes, lock-outs or other industrial action;
 
8.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
 
8.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
 
8.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
 
8.2.5 Impossibility of the use of public or private telecommunications networks; or
 
8.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
 
8.2.7 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

9.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
 
9.2 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
 
9.3 A waiver by us of any default shall not constitute a waiver of any subsequent default.

10.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid and enforceable to the fullest extent permitted by law.

11.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
 
11.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
 
11.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

12.1 We reserve the right to revise and amend these Terms and Conditions from time to time.

13.1 This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of Singapore.
 
13.2 Each party irrevocably agrees that the courts of Singapore shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or its subject matter or formation.

14.1 We shall be entitled at any time to use the Goods for any display or promotion in whatever form so determined by us without your consent, prior notice and any payment or credit to you.